How does virtual delivery work?
You keep the counts. Nobody types patient names into a form. The observation is a screen share of how the desk moves: who grabs the phone, who takes the window, where the callback list lives. It is not a tour of the chart. Weekly sessions are video, with a written note. The findings call is video. Signing the Top 3 does not require a flight.
There is no travel day. The 90-Day Medical Front Desk Reset is taught on a call and checked with a tally the following week.
What does virtual not mean?
It does not mean a recording you watch alone. It does not mean a chatbot. It does not mean PXC collects recordings of patients. It does not mean your state gets a cloned page with the city name swapped. If you want a local page, the honest answer is no until there is local work to describe. The national page is the page.
Time zones are a scheduling detail, not a different product. Say the zone when you book the call. A West Coast huddle can be early for Florida or late for you. Pick the hour the desk is actually under pressure, even if that hour is inconvenient, or the observation will flatter you.
PXC is based in Bradenton, Florida, and works virtually nationwide. The phone number does not change with your area code: (941) 239-2309.
PXC is headquartered and based in Bradenton, FL. All work is virtual nationwide, including in this service area. There is no street address. The phone is (941) 239-2309. Email is [email protected]. Do not send patient names, dates of birth, record numbers, or screenshots.
Service areas: Bradenton, Manatee County, Sarasota, Lakewood Ranch, Tampa Bay, Florida, and nationwide. The tally, the workflow screen share, and the weekly sessions are the same in each of them. Fees are on the pricing page.
Questions people ask
Can you work with our practice remotely if we're not in Florida?
Yes. The tally, the workflow screen share, the weekly sessions, and the findings call are video. You do not need a Florida address.
How does virtual observation work without sharing patient information?
You share how the desk moves: who takes the phone, who takes the window, where the list lives. You do not share a chart, a schedule with names, or a portal screenshot.
When would you travel to us, and who pays?
PXC does not travel for the work. All work is virtual nationwide. There is no travel fee and no street address.