How do you keep the front desk consistent?
Write the rule once. Teach it to the people who stand at that site. Count it at that site. A binder emailed to a second office is how you get two versions by Friday. Jennifer managed 12 urgent care clinics across 4 counties at once. The clinics that matched were the ones with the same definition of a closed callback and a named owner on the local tally. The clinics that drifted had a nicer poster.
The 90-Day Medical Front Desk Reset prices the first engagement at $12,500 and each extra location from $3,000, because the teaching and the tally are real work the second time. All of it is virtual. See where we work.
What usually differs by site, and should not?
The greeting, the callback clock, the line rule, and the checkout close should match. The provider's template may differ. Do not force identical grids onto different visit mixes. Do force the same override rule: who is allowed to break the grid. That distinction is the whole scheduling domino applied twice.
Staffing differs too. A site with a brand-new hire needs the training domino more than the flagship does. You can sign the same three problems and still spend the phase differently if the tally says so. You cannot sign ten problems because you have two addresses.
What PXC will not pretend?
That one kickoff covers a region. That a group chat is observation. That a second site is free because the slides exist. Twelve clinics taught the opposite. Presence, or a very clear virtual equivalent, is what keeps the rule from becoming local folklore.
What does the work look like here?
The offer does not change by specialty. The Practice Audit is $1,500. The 90-Day Medical Front Desk Reset is $12,500 and fixes three signed problems. The AI Audit is $1,000 when the question is readiness, not the front desk itself. Prices are the same in every city. What changes is which domino is usually knocking the others over, and the examples Jennifer uses in the room.
You still need an owner and a manager for a few hours a week. You still do not send patient information. You still will not get a promised rating, a client count, or a badge. If the fit is wrong, the call ends with a no. That is a complete outcome.
Questions people ask
Is $3,000 per location every year?
No. It is the added scope on a Reset so the same three modules are taught and counted at that site. It is not a franchise fee and not a renewal by itself.
Can one site be virtual and one on-site?
Both sites are virtual. Say both cities on the call so each service area is named. There is no office visit at either door.
Will you manage our regional manager?
PXC works with the owner and the managers who run the desks. PXC does not replace a regional role or sit in your org chart.